To initiate an exchange/return/refund you MUST email firstname.lastname@example.org AND receive confirmation/approval from us prior to shipping back your order.
All Canadian orders are shipped using regular mail with Canada Post. Shipping times can vary. Please allow 4 - 15 days for delivery on orders in Canada.
All U.S. orders are shipped with USPS regular air mail. Shipping times can vary. Please allow 6 - 18 business days for shipping to the U.S.
All other international orders are shipped Regular Air Mail. Shipping times can vary. Please allow up to 1.5 - 3.5 weeks for delivery to all international destinations.
Please note: Sometimes international orders can get stuck at the border while being processed by Customs. This will often delay a package 1 - 2 business days. Once a package leaves the MUTTONHEAD factory we no longer have control over shipping times. At that point your package becomes the property of Canada Post until it is delivered to your address.
Where do you ship?
When will you ship my order?
All orders are shipped out within the next 1-2 business days.
Muttonhead is not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code.
We do not guarantee arrival times on international shipments.
What if my item is not delivered or is lost in transit?
Once parcels are collected from our studio they are then property of Canada Post. Muttonhead is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required.
What are the taxes and duties I will have to pay?
This depends on your country. In Canada we charge a mandatory 13% HST to all Canadian buyers.
*please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by Muttonhead for any reason.